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The Art of Service

theartofservice
The Service Management Update 2.0 from The Art of Service. Everything that matters in IT Service Management.

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  • IT Service Management—A Year of Change
    IT Service Management—A Year of Change: Social Media, the Economy, Managing Cloud Computing and Virtualization, and Making the Complex Accessible. How to Develop, Implement and Enforce ITIL v3 Best Practices Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in ‘implementing’ ITIL® as part of their [...]

  • The Service Offerings and Agreements ITIL v3 SOA Toolkit
    The Service Offerings and Agreements ITIL v3 SOA Toolkit Purchase HERE Many organizations are looking to implement the ITIL processes as a way to improve the structure and quality of the business. The ITIL version 3 qualification scheme has been incredibly popular since its launch in 2007. Particularly, the Intermediate Capability programs that focus on the practical side [...]

  • IT Service Management Processes & Activities Roles & Responsibilities Job Description Handbook
    The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions Explained, Detailed and Ready to Use Complete Handbook of IT service Management and ITIL V3 Roles and Responsibilities. How does your organization match IT roles to ITIL roles? Many of our clients asked us for help [...]

  • NEW:ITIL V3 Service Capability Release, Control & Validation of IT Services Best Practices toolkit
    NEW: ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Toolkit To implement new services in a controlled and cost-effective manner IT departments must successfully implement Release, Control and Validation (RCV) best practices. Purchase Here This Toolkit covers practical guidance on the design and implementation of integrated end-to-end processes based on [...]

  • The secret of ITIL Success (hint: it’s a virtue)
    Patience. Google was a very good search engine for two years before you started using it. I got my ITIL Managers Certification almost 20 years ago. Many IT Managers and Professionals tried similar routes but it didn’t work right away. So they gave up. Blackberry is the most popular “phone” in the world because they never gave [...]